Good to know
Most of these come straight from real guest conversations — so you get the answer before you ever have to ask. Booked guests also receive a private arrival guide with the door code, WiFi and all the details, sent automatically before check-in. Prefer the full tour of how the house works? That's the house guide.
Up to 19 overnight guests. Groups over 12 pay $50 per person, per night, for each guest above 12 — it covers the extra setup, supplies and turnover a big group takes.
A few daytime visitors are fine. Total headcount on the property can never exceed 19 — day or night — and visitors head out by quiet hours.
No parties or events — this is a home for overnight group stays, and noise is monitored. Planning a special occasion and wondering about a small daytime gathering? Message us before you book — occasionally we can approve one with an event fee. Unapproved events end the stay and carry a $1,500 fee, so it's always worth asking first.
It's standard for large-group homes. $500, collected securely through our booking system, and fully refunded after a damage-free stay — typically released about 48 hours after a clean checkout.
Yes — booking right here on thecharlotte.social skips the OTA service fees, saving your group up to 15%. Same house, same hosts, better price.
Outdoors: 9pm–9am on weeknights and 10pm–9am on weekends — the hot tub, pickleball, fire pits and movie theater wrap up by then, out of respect for our neighbors. Inside, the house is yours.
No — smoking and vaping aren't allowed anywhere on the property, indoors or out.
Sorry, no pets.
Self check-in with a smart lock — no physical key. Your code is unique to your stay and arrives automatically the morning of check-in, along with the WiFi and parking details. Check-in is at 4:00 PM.
The morning of your check-in day, sent automatically — no need to request it.
Both are possible but never guaranteed — it depends entirely on whether we have a same-day turnover. The house is big, so our cleaners need the full window between the 10 AM checkout and 4 PM check-in. If no one is checking out the day you arrive (or checking in the day you leave), we're usually happy to accommodate — just message us. We often can't confirm until a day or two out, since bookings can come in up to 24 hours before arrival.
Up to 6 cars on the property. If you need more, up to 2 additional cars can go on the street directly in front of the house — please don't exceed that, out of respect for our neighbors.
Sent to you automatically — once a few days before arrival and again the morning of check-in. No need to ask.
The screen control is in the pantry, next to the fridge. For the projector, connect your device to the house WiFi first, then screen-share or cast to it.
Yes — a gas grill, and the gas is supplied. Nothing to bring.
Message us and we'll send you the quick how-to video — it takes about a minute. Fire pits wrap up by quiet hours.
No iron, but there are two clothes steamers in the house — in drawers in two of the upstairs bathrooms.
Press the jets button on the control panel. If nothing responds, message us — any hour, day or night — and we'll get it sorted.
That usually means the cover was left open. Close it, give it 1–2 hours, and message us if it doesn't recover.
The panel is in the game room (it used to be the garage). Flip the breaker fully OFF, then back ON.
Unplug the router — it's in the dining room, just left of the credenza below the TV — for 30 seconds, then plug it back in.
There's a spare on site — message us and we'll point you right to it.
Message us right away — there's a backup way into the house and we'll walk you through it, any hour.
Just tell us right away — accidents are fine, surprises at checkout aren't.
Exterior security cameras only, disclosed on every listing. There are no cameras indoors — ever.
A Minut noise sensor. It measures sound level only — it cannot record audio or hear conversations. It just lets us know if sustained noise passes a threshold, which protects the neighborhood (and your deposit).
Checkout is 10:00 AM, and it's four things: start the dishwasher with any used dishes, leave used towels on the bathroom floors, strip slept-in beds (leave the duvets) with linens on the bedroom floor, and lock up. That's it — you're all set.
Message us — if our cleaners find it, we're happy to ship it back to you (shipping's on you).